Contact the editor

Reporting a wrong price or an outdated limit

Corrections are the most useful mail this inbox gets. A price on one of these pages is a snapshot of a vendor's public pricing page on the date printed next to it, and vendors change those pages without notice. If you open the vendor's page and see something different, send four things and the fix is quick to verify:

• the URL of the page on this site that has the figure;
• the vendor's pricing URL where you saw the different number;
• the audience size or plan selector you had chosen, since many pricing pages are sliders that change with list size;
• a screenshot, if the page shows different numbers by country, currency or logged-in state.

Clara Whitmore, the editor, rechecks the vendor page, and the date on the article is updated only when the figure has been rechecked. You will not get a templated reply promising a change; you will get either the corrected page or an explanation of what the vendor's page shows.

Before you write: why the vendor's page can show a different number

Most "wrong price" reports turn out to be a different selector or billing option, not an error. These are the quirks we see on the pages the comparisons depend on, each checked against the vendor's page on 7 October 2026:

If your number still does not match once the selector, billing period, currency and any promotion line up, that is the report we want. Mailchimp's page, for one, says its displayed prices exclude taxes and are only estimates when shown in a non-US currency, so say where you are browsing from.

A message that can be checked quickly

Something like this works, with the brackets filled in:

Page: [URL on this site]. It says [figure on our page] for [plan] at [list size]. The vendor's page at [vendor URL] shows [figure you see] with the selector on [list size], billed [monthly or annually], viewed from [country]. Screenshot attached.

That is enough to reproduce the check without a back-and-forth. A message that only says a price is "outdated" can take days to resolve because the first reply has to ask for these details.

What happens after you send a correction

1. The editor opens the vendor page you named, sets the same selector and billing period, and compares it with the figure printed on our page and the date beside it.
2. If the vendor's page now shows something else, the number is fixed, the page's check date moves to the day of the recheck, and a fresh screenshot of the public pricing page replaces the old one when the change is material.
3. If the change could flip a verdict, such as which of two tools is cheaper at 10,000 contacts, the surrounding recommendation is reread and reworded too, not just the table cell.
4. If the vendor's page matches our page, you get a short reply saying which selector position produced the figure, so you can see why your view differed.

Vendors sometimes show different prices to logged-in customers, to existing accounts on legacy plans, or by region. We can only verify what a signed-out visitor sees, and every page says so by linking the public URL we read.

Suggesting a comparison or guide

A pair of tools earns its own page when real buyers hesitate between the two and the products overlap in what they do. Mailchimp and Constant Contact fit that test, because both sell campaign tools to small organizations with different packaging. Mailchimp against Amazon SES does not: one is a campaign application and the other is sending infrastructure, so the useful page is a guide on when each kind of tool fits, not a head-to-head table.

When you suggest a pair, say what you are deciding: list size, who will operate the tool, whether you sell subscriptions or products, and what you use today. Those four details let a comparison open with a verdict for your situation instead of a generic overview. They also tell us which numbers to price out, since a 2,000-contact newsletter and a 40,000-contact store read the same pricing page very differently.

What this inbox is not

This is a small independent site, not a support desk. We cannot see your account, reset anything for you, or ask Mailchimp, Kit, beehiiv or any other vendor to resolve a billing dispute. For problems inside a product, the vendor's own help center is the only route that works. We also do not accept paid reviews or advertorial posts.

Requests that help us write better pages

Tell us which comparison you looked for and could not find, or which question a page left unanswered; the existing ones are listed on the comparison index. If you moved between two newsletter platforms recently and hit a snag the page does not mention, such as a segment that did not export or a custom domain that had to be re-verified, that detail is exactly what a migration note should contain. Say which platforms and roughly when, and leave out subscriber data or login details.